Since the launch of Docman’s Self Service Portal in September 2014, both Docman and our customers are benefiting from a visual, efficient, two-way communication platform in which, they have complete control over any incidents logged.
The Portal is a place to log new requests, track progress, add your own updates and have full visibility of your support. In addition, you can administer new users and view pending registrations.
Incidents are looked at within minutes of being logged and a notification is sent immediately back to you with an incident number. You can then view live status updates of the incident in hand.
Docman store a complete audit trail of incidents logged, enabling us to quickly identify patterns and trends that may be occurring. This also benefits your practice, as you can view previous incidents logged and quickly view progress online, saving you the time of calling the help desk.
With easy access to Docman’s Self Service Portal from any computer, anywhere in the world and the ability to set up as many users as you wish, you are just a click away from the help you need, when you need it.