Docman BackOffice provides complete back office management for over 6,000 GP practices. Enabling practices to securely store, workflow and retrieve important non clinical documents.
Staines Health Group utilise BackOffice Library for recalling important CQC evidence and workflowing protocols and PGD’s. Heather Lovatt, Practice Manager “Previously we used a Practice Intranet but it was difficult to classify information and it was much harder to search for documents. Using Library, the combination of different tags and the search functionality makes it really easy to find what you are looking for. We store all of our documents such as protocols, CQC evidence, drug alerts, pathways etc.”
“We encourage all of the teams to use the Library; even my reception team have their own tags with their routines so that they can always refer to them. Keeping PGD’s (Patient Group Directions) is also much more efficient. Previously there would need to be a file in every Nurses office, but with Library I can just workflow the PGD’s to each of the nurses which is very helpful.”
Dordon and Polesworth Group Practice, utilise BackOffice Apps for collecting CQC evidence and digitising their processes. Lucy Bowman, Senior Administration Clerk “We use the Fridge Temperature Log, the Room Temperature Log and the Asset Register. We find the Fridge Temperature Log especially helpful because we are a dispensing practice, so not only do we have to keep a log of the nurses fridges, we also have the dispensing fridges. We used to keep a manual log of these written on paper but now it is so easy to just fill in the App.”“When it comes to CQC evidence, using the Apps just takes seconds; all we have to do is log on and all of our evidence is right there for whenever we need to refer to it.”
Find out how Docman has benefited Staines Health Group and Polesworth Group Practice by reading their case studies here.